Palato — Support

Your recipes, plans and lists — all in one place. We read every message.

Need help or found a bug?

Email nebulacorp@icloud.com and we'll get back to you. Include your iOS version and what you were doing when it happened — it helps us fix things fast.

Common questions

Do I need an account?

No. Palato works fully offline. An account is optional and only adds cloud backup and family sharing.

How does family sharing work?

Sign in, then share your 6-character invite code with a family member. When they enter it, you both see and edit the same recipe library.

Where are my recipes stored?

On your device by default. If you sign in, they're also backed up to our server so they sync across your devices. See our Privacy Policy.

How do the AI features work?

Features like the AI Chef, Cook Now, and recipe import send the text you provide through our backend to an AI model to generate a result. Some AI features (such as certain search and translation) run entirely on your device. AI features are optional, and we don't send your account identity with these requests.

How do I delete my account?

Open Settings → Account → Delete Account in the app to permanently remove your account and any backed-up data. Signing out alone keeps everything on your device.